Learn more about SLS e-shop's return policy in this article
Items shipped from SLS can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.
You may be eligible for a refund, or an exchange of item, based on the condition in which you return your items. To learn more about the type of returns, please refer to the following:
- Faulty returns
- Change of mind returns
- Incorrect items returns
- Returning items in its original condition
Return & Refund
If you would like to return your item and request for a refund, please refer to this section here.
Refund without Return
If in some cases you are unable to return your item in time and would like to request for a refund in advanced, please refer to this section here.
Preparing Your Package For Return
Before you ship your package for return, please ensure that:
- Items with a value of $35 or more must be returned using a trackable shipping method.
- All product packaging (boxes, catalogue etc.) and certificates of origin must be returned with the item. Any items returned without original documentation will be rejected.
- Items that have been resized, damaged, or otherwise altered after delivery won't be accepted for return.
For Local Returns
While you can also ship the returned item to us, there are also drop-off services at various locations around Singapore and West Malaysia that are convenient for you.
Please refer to this list here to find the returns location nearest to you.
Shipping Costs for Returned Items
Shipping costs may be refunded on faulty items or incorrect items only if the entire order is being returned and the customer provides proof of the shipping amount.
Please email us or contact us on live chat for further assistance.