What happens when I received incorrect or missing items from my order?
Some items may be removed after checkout due to availability.
Check the order details in My Account page to see any undeliverable items. Sometimes, items may become unavailable after you check out. We will proceed with preparing your order so that you receive the rest of your items on time.
Your payment method will not be charged for the unavailable item. If the item became unavailable before we could prepare you order, you'll receive an email from us.
In most cases, you will not be charged for the original item. If your payment method was charged for an item you did not receive and the order details show that the item was sent, please contact us for a refund or talk to us on live chat for immediate assistance.
Alternatively, you can also request for an exchange of item(s)** from your order, if you do not wish for a refund.
** Subject to availability