---
title: Setting up a new account (Company Account / Individual Account)
description: "This article provides answers to the question: 'Setting up a new account (Company Account / Individual Account)', helping users understand and navigate this feature on the SLS e-shop."
---

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 Welcome to SLS e-shop FAQ page. How can we help you?

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1. [SLS e-shop FAQ](https://faq.slsbearings.com/en/shop?hsLang=en)
2. [Account and Registration](https://faq.slsbearings.com/en/shop/account-and-registration?hsLang=en)

# Setting up a new account (Company Account / Individual Account)

## This article shows a step-by-step guide on how to create a registered account with SLS e-shop for the first time.

There are two types of accounts that can be created in SLS e-shop, you can either set up an account as an **Individual** or as a **Company.** 

### **Company Account**

As the name suggests, you can choose to register an account as a company. This means that you will be purchasing from SLS e-shop on behalf of your company.

When you set up a company account for the first time, you will be assigned as the **Company Admin**, so be sure to sign up using a primary company email address. You can add company users with different permission levels at anytime in **My Account** after you've successfully created an account.  

To set up a company account, follow the steps below:

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1. In the SLS e-shop homepage, click **Create an Account** in the top menu bar.
2. Select **Create New Company Account**
3. In the **Create New Company Account** page, fill in your company information in the fields provided. Once you are finished, click the **Submit** button.
4. Once you have created an account, we will undergo the verification and approval process of your account. Upon approval, you will receive an email confirmation from us with a link to reset your password.

Upon receiving an email confirmation from us, please allow **1-2 business days** for us to verify and approve your company account.

If you have not received an email confirmation or have any related questions about setting up your account, [please send us an email](mailto:ecom.custsupp@slsbearings.com.sg) or talk to us on live chat for immediate assistance.

 

### **Individual Account**

An individual customer is defined as a person who has no company association is purchasing from SLS e-shop as a consumer. In other words, an individual customer makes purchases as a *consumer.*

To set up an account as an individual customer, follow the steps below:

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1. In the SLS e-shop homepage, click **Create an Account** in the top menu bar.
2. Select **Create New Customer**
3. In the **Create New Customer Account** page, fill in your details in the fields provided.
4. Once you have filled in your details and sign-in information, click the **Create an Account** button.
5. Once you have created an account, you will be able to log in to SLS e-shop.

#### **Login to Your Account**

When you login to your account for the first time, please make sure: 

- You have received an email confirmation with a link to reset your password
- **You have cleared all cache and cookies in your browser**
- Your password contains upper case, lower case, numbers and/or symbols

#### Clear cache and cookies

When you use a browser, it saves some information from websites in its cache and cookies. Clearing them fixes certain problems, like loading or formatting issues on sites.

Below is a list of browsers with instructions on how to clear your cache and cookies: 

- [**Chrome**](https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en)
- [**Internet Explorer**](https://support.microsoft.com/en-us/topic/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d)
- [**Mozilla Firefox**](https://support.mozilla.org/en-US/kb/how-clear-firefox-cache)
- [**Microsoft Edge**](https://support.microsoft.com/en-us/microsoft-edge/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09)
- [**Safari**](https://support.apple.com/en-us/HT201265)

If you have issues with logging in to your account, [please send us an email](mailto:ecom.custsupp@slsbearings.com.sg) or talk to us on live chat for immediate assistance.

- [Account and Registration](https://faq.slsbearings.com/en/shop/account-and-registration?hsLang=en)
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