---
title: How long does the return process take?
description: "This article provides answers to the question: 'How long does the return process take?', helping users understand and navigate this feature on the SLS e-shop."
---
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1. [SLS e-shop FAQ](https://faq.slsbearings.com/en/shop?hsLang=en)
2. [Exchanges, Returns and Refunds](https://faq.slsbearings.com/en/shop/exchanges-returns-and-refunds?hsLang=en)
# How long does the return process take?
The return process typically takes 5 to 7 business days from the date we receive your returned item.
Here’s what to expect:
1. Inspection & Verification – Once we receive your item, we’ll inspect its condition.
2. Approval & Refund – If the return is approved, your refund will be issued to your Store Credit or original payment method (if eligible).
3. Processing Time – Refunds to Store Credit are usually instant. Refunds to original payment methods may take 3 to 5 business days to reflect, depending on your bank or payment provider.
For returns sent from overseas, processing time may take longer due to shipping and customs clearance.
If you need help checking the status of your return, please contact our customer support team:
📧 Email: [ecomcs.sg@slsbearings.com.sg](mailto:ecomcs.sg@slsbearings.com.sg)
💬 Or [click here](https://shop.slsbearings.com/sg/) to visit our main page and access live chat
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