---
title: What should I do if my package is lost or stolen?
description: "This article provides answers to the question: 'What should I do if my package is lost or stolen?', helping users understand and navigate this feature on the SLS e-shop."
---

[Skip to content](https://faq.slsbearings.com/en/shop/package-is-lost-or-stolen#main-content)

English

Show submenu for translations

![logo-sls-en.png\]](https://faq.slsbearings.com/hs-fs/hubfs/SLSBearings_July2019/Image/logo-sls-en.png?width=300&height=38&name=logo-sls-en.png)

- [Home](https://shop.slsbearings.com/sg/)
- [About Us](https://www.slsbearings.com/)
- [Contact Us](https://shop.slsbearings.com/sg/contact/)
- [SLS Blog](http://slsbearings-com-sg-2289490.hs-sites.com/blog)

Open main navigation

Close main navigation

- [Home](https://shop.slsbearings.com/sg/)
- [About Us](https://www.slsbearings.com/)
- [Contact Us](https://shop.slsbearings.com/sg/contact/)
- [SLS Blog](http://slsbearings-com-sg-2289490.hs-sites.com/blog)
- English
  
  Show submenu for translations

 Welcome to SLS e-shop FAQ page. How can we help you?

- There are no suggestions because the search field is empty.

1. [SLS e-shop FAQ](https://faq.slsbearings.com/en/shop?hsLang=en)
2. [Shipping and Delivery](https://faq.slsbearings.com/en/shop/shipping-and-delivery?hsLang=en)

# What should I do if my package is lost or stolen?

If you suspect your package is lost or has been stolen, please contact our customer service team immediately so we can investigate and assist you.

📧 Email: [ecomcs.sg@slsbearings.com.sg](mailto:ecomcs.sg@slsbearings.com.sg)  
💬 Or [click here](https://shop.slsbearings.com/sg/) to visit our main page and access live chat

- [Account and Registration](https://faq.slsbearings.com/en/shop/account-and-registration?hsLang=en)
- [Ordering](https://faq.slsbearings.com/en/shop/ordering?hsLang=en)
- [Product Information and Availability](https://faq.slsbearings.com/en/shop/product-information-and-availability?hsLang=en)
- [Bulk Orders and Wholesale](https://faq.slsbearings.com/en/shop/bulk-orders-and-wholesale?hsLang=en)
- [Payment and Billing](https://faq.slsbearings.com/en/shop/payment-and-billing?hsLang=en)
- [Shipping and Delivery](https://faq.slsbearings.com/en/shop/shipping-and-delivery?hsLang=en)
- [Exchanges, Returns and Refunds](https://faq.slsbearings.com/en/shop/exchanges-returns-and-refunds?hsLang=en)
- [Promotions and Discounts](https://faq.slsbearings.com/en/shop/promotions-and-discounts?hsLang=en)
- [Warranty and Product Support](https://faq.slsbearings.com/en/shop/warranty-and-product-support?hsLang=en)
- [Privacy & Security](https://faq.slsbearings.com/en/shop/privacy-security?hsLang=en)
- [Customer Support](https://faq.slsbearings.com/en/shop/customer-support?hsLang=en)
- [Community, Newsletter and Engagement](https://faq.slsbearings.com/en/shop/community-newsletter-and-engagement?hsLang=en)

[![SLS Logo with tagline](https://faq.slsbearings.com/hs-fs/hubfs/SLS%20Logo%20for%20email%20signature-4.png?width=300&height=35&name=SLS%20Logo%20for%20email%20signature-4.png "SLS Logo with tagline")](https://www.slsbearings.com/?hsLang=en)

SLS e-shop FAQ page

<https://www.facebook.com/SLSBearings/> <https://www.instagram.com/slsbearings/> <https://sg.linkedin.com/company/sls-bearings-s-pte-ltd> <https://www.youtube.com/c/slsbearingssg> <https://wa.me/6597126202>

Copyright © 2025, SLS Group of Companies